Project Manager - IT Service Delivery

Remote
Full Time
Experienced
Project Manager – IT Service Delivery
Location: Remote
Salary: $120-170k
Sabot Consulting is seeking a Project Manager who will lead and manage the planning, coordination, and delivery of IT Service Management (ITSM) and IT Asset Management (ITAM) initiatives. This role is responsible for overseeing cross-functional technical teams, managing schedules and deliverables, and ensuring the successful implementation of standardized, ITIL-aligned service management practices. 

Responsibilities:
  • Lead ITSM and ITAM implementation initiatives, including discovery, assessment, design, implementation, and transition to operations. 
  • Develop and manage detailed project plans, schedules, milestones, risks, and dependencies. 
  • Coordinate and facilitate stakeholder workshops, working sessions, and decision forums. 
  • Oversee development of ITSM process documentation, including workflows, roles, responsibilities, RACIs, SOPs, and training materials. 
  • Track project performance and report progress through weekly and monthly status reports. 
  • Ensure alignment with ITIL best practices and Authority organizational objectives. 
  • Support organizational change management and adoption activities. 

Must Have:
  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • Active ITIL 4 Practice Manager certification (Monitor, Support & Fulfill; Plan, Implement & Control; Collaborate, Assure & Improve). 
  • 7 years of experience leading IT projects and technical teams. 
  • 5 years of experience implementing or overseeing ITSM practices in environments with 2,000+ endpoints. 
  • 5 years of experience supporting IT Asset Management (ITAM) across the full asset lifecycle. 
  • Demonstrated experience developing and managing project schedules, implementation plans, and delivery roadmaps. 
  • Strong written, verbal, and stakeholder communication skills. 

Nice To Have:
  • Experience supporting large public-sector or enterprise organizations. 
  • Project Management Professional (PMP) certification. 
About Us: Sabot Consulting is a management consulting company focused on providing technical and management consulting to IT executives and managers in strategic, operational, and project-based practice areas. Our focus on providing expert staff that have the knowledge, experience, and professionalism to engage the client at all levels is the key to our success.
 
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